Category Archives: Consumer Views

Consumer Views & Opinions

Home-Delivery-Service

Delivery still among biggest UK e-commerce irritations, says Which?

UK consumer watchdog Which? has said a third of all online shopping complaints relate to delivery problems. The respected consumer testing and campaigning charity and magazine surveyed 14,000 people in…

online-shopping

Opinion Survey Finds Rise in Consumer Satisfaction with Online Shopping

Retail market research recently conducted on behalf of UPS has revealed that the majority of Britons now prefer to shop with their favourite retailer online due to increased satisfaction with…

businessdesk__1275651593_Phil_Dean

Engaging With Consumers In A Multi-Channel World

By Phil Dean Managing Director of Communisis The decision to purchase a big ticket item is now informed, complex and divided in contrast to being simple, standardised and passive just…

christmas-shopping-online

Online retailers need to increase website performance during holiday season to retain customers

A new study reveals that 61% of participants would form a negative opinion of the brand if the website performs poorly. Performance company Riverbed Technology, has revealed that as many…

images-of-high-street

Poll Reveals How High Streets Are Used For Shopping Inspiration

A new poll has revealed that one in three UK shoppers visit the high street to window-shop using their smartphones to compare prices, then save the details for buying items…

online-shopping-vs.-retail

Delivery Slow With Some Online Retailers

[As recently reported in www.weeklygripe.co.uk]  Like many people these days I do a fair bit of shopping online and for the most part, I’m pretty confident that when I’ve submitted…

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