Online retailers need to increase website performance during holiday season to retain customers

A new study reveals that 61% of participants would form a negative opinion of the brand if the website performs poorly.

Performance company Riverbed Technology, has revealed that as many as 45% of Europeans are planning to spend more time shopping online in the run up to the Christmas period compared to last year, following new research into festive shopping habits.

With 61% of participants admitting that they were likely to form a negative brand perception of retailers whose sites perform poorly under the holiday shopping strain, the study has raised questions about the readiness of some retailers to cope with the surge in demand. This is underlined by the fact that 69% of respondents admitted that they would feel uncomfortable making payments on websites that were slow, or struggled to load.

The study surveyed 2,700 people across France, Germany, and the UK on how they plan to purchase their Christmas gifts this year. It found that more than half (55%) of Europeans now prefer to shop online rather than in-store, and also revealed that Europeans are likely to spend an average of 42 minutes each day shopping online in the run up to the Christmas shopping period.

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